Frequently Asked Questions
Q. What insurance does Divine Savior Healthcare accept?
A. Divine Savior Healthcare accepts all major insurance plans. There are 3 key questions you
should ask your insurance carrier before preceding with services.
- Is a referral necessary?
- Is pre-certification required?
- Which expenses are eligible?
Please call us at 608 745-5604 for more information.
Q. I have a question on my bill, who can I contact?
A. If you have questions on your bill, and would like help figuring out your charges, please call
745-5604. A representative will be happy to help you.
Q. Can I pay my bill online?
A. Yes. You can pay online via echeck, credit card or debit card. Please click here for secure online
bill pay. Please have your invoice and form of payment ready.
Q. What if I am unable to afford medical care?
A. At Divine Savior Healthcare we understand that each individual who comes through our doors has
a different set of circumstances. Regardless of personal or financial circumstances, you can rest
assured that you and your family will be taken care of. We realize that sometimes an unexpected
medical bill can stretch a patient's budget beyond its limits. If you are experiencing difficulties
paying for your medical care, we can work with you to find appropriate programs or financial
To speak to someone regarding financial assistance, please contact our Concierge at
(608) 745-6239 or one of our financial counselors at (608) 745-5640 or (608) 745-5650.
Q. Does Divine Savior Healthcare file tax returns?
A. Yes, as a part of our annual reporting we file a 9990 informational tax return with the IRS.
Questions regarding this return can be addressed with the Office of Finance at (608) 742-4131
Q. What are the visiting hours at Divine Savior Healthcare?
A. Requested time to cease visitation is 8:00 p.m. as evening care begins at that time.
Q. I would like to send flowers to a patient at Divine Savior Healthcare.What address do I send
A. Divine Savior Healthcare, 2817 New Pinery Road, Portage, Wisconsin. If you are sending flowers to a resident at Tivoli, please send them to 2805 Hunters Trail, Portage, Wisconsin 53901.
Q. I have a concern about quality of care or safety at Divine Savior Healthcare. Who do I P.O. Box 7940 Madison, WI 53707-7940.
A. If you have any quality of care or safety concerns at Divine Savior Healthcare, please contact the
Director of the department involved by calling (608) 742-4131.
If your concerns cannot be resolved through Divine Savior Healthcare, you may contact:
The Joint Commission on Accreditation of Healthcare Organizations’ (JCAHO’s) Office of Quality Management at 1-800-994-6610 or e-mail firstname.lastname@example.org.
The Division of Quality Assurance at
Phone: (608) 266-8481 Fax: (608) 267-0352 P.O. Box 2969 Madison, WI 53701-2969.
For complaints concerning hospitals, home care, and end-stage renal dialysis units contact the Bureau of Health Services of the Division of Quality Assurance at 1-800-642-6552.
For complaints concerning our skilled nursing home contact the Southern Regional Office at
Phone: (608) 266-7474 Fax: (608) 266-8339