Divine Savior Healthcare's Concierge

One call to our concierge will help you get fast, practical answers. We're here every step of the way, from finding a doctor to understanding your bill or verifying insurance coverage for a diagnostic test. Some of the many questions the concierge can answer include: I need to schedule a mammogram; where do I go? Can my elective surgery be scheduled on an outpatient basis? What hotels are near the hospital?

When you have questions, you need answers. Nothing is more important than your health – and Divine Savior Healthcare is here to help. Our concierge is available Monday through Friday in suite 1010 across from Human Resources. You can call (608) 745-6239 with questions or email at concierge@dshealthcare.com. Need something a little more face to face? You can also schedule appointments for your convenience.

Concierge services include:

• Answering questions on pricing, billing and reimbursement.
• Coordinating medical record release to assist with continuity of care.
• Assisting patients who need to see a specialist at another healthcare facility by helping gather appropriate records, test results, X-rays and other documentation.
• Assisting with payment arrangements.
• One-on-one education regarding insurance processes.
• Assisting patients with applications for medical assistance and other benefits.
• Assisting patients with prior authorizations, referrals and lists of available providers.
• Providing miscellaneous information, such as lodging, transportation and more.

We do have a list of common questions, but sometimes, your question is just as unique as you are. Examples of questions our concierge would be happy to help with are:

• How do I choose a doctor who’s right for me?
• Where can I get a diabetes screening?
• Who should I call to find out if my insurance will cover a diagnostic test?
• Where should I send my payment?
• Can you screen my husband and I for colon cancer?
• Where can I get the form I need to fill out?  
• How often do I need a mammogram screening?
• Do you provide me information on pregnancy? 
• Can someone show me where my appointment is? 
• Can this surgery be scheduled on an outpatient basis?
• Can my child be with for this appointment?
• Will I need someone to drive me home after surgery?
• Who should I call to find out if my insurance will cover this procedure?
• When do you serve food in the cafeteria?
• After the surgery, where do I schedule my rehabilitation therapy?
• If I have a disability can I have additional assistance?